Introduction
At Meru Natural, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we are here to help. This Returns & Refunds Policy outlines the terms and conditions for returning products and obtaining refunds.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return must be initiated within 30 days of the purchase date.
- Proof of purchase (receipt or order number) must be provided.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Personal care items (e.g., skincare products, cosmetics) if the seal is broken or packaging is tampered with
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
1. Initiate a Return
To initiate a return, please contact our customer service team at:
- Email: info@merunatural.com
- Phone:
- +91 9911591392
Please provide your order number, details of the item you wish to return, and the reason for the return.
2. Ship the Item
Once your return request is approved, you will receive instructions on how to ship the item back to us. Please ensure the item is securely packaged to prevent damage during transit.
3. Inspection and Approval
Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund or exchange.
Refunds
Refund Process
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Partial Refunds
Partial refunds may be granted under certain circumstances:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Exchanges
If you need to exchange an item for a different size or variant, please contact our customer service team. We will guide you through the exchange process. Items must meet the return eligibility criteria for exchanges.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at returns@merunatural.com or (123) 456-7890. We will arrange for a replacement or refund and cover the return shipping costs for damaged or defective items.
Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at:
- Email: info@merunatural.com
- Phone: +91 9911591392
- Mailing Address: 36, Arjun park, Nangli Sakrawati, Som Bazar Road, Dwarka, South West District, New Delhi, New Delhi, Delhi, 110043
We are committed to ensuring your satisfaction with our products and appreciate your understanding and cooperation with our Returns & Refunds Policy.